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The player's deposit did not arrive into his casino account for unknown reason. The complaint was closed as the player received her deposit, even thou after that she closed her account.

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

В случае появления других сложностей или заминок, игрок может быть обратиться в службу технической поддержки, которая круглосуточно всегда связи и безлетно готова ответить всегда все вопросы равным образом помочь своим клиентам.

The player from Germany won a larger amount at Bruno Casino and faced a refusal of payout despite submitting the requested documents multiple times. The player confirmed that after verifying the documents, the payout was successfully processed.

The player's requesting a refund of deposit as it was a 3rd party payment. The complaint was closed as the player stopped responding.

cool site Nice employees and fast support. Fast payouts. Approximately after 2 days the money was in the account (1 day until it was approved and the next day the money was in the account).

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We are very sorry to hear that you've had a negative experience with our casino and the support team. We are working on the quality of our support and do our best to help all players as soon as possible.

Thanks for the awesome review, dear ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

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